Privacy Policy

Last Updated on 05 Oct 2024

Welcome to Shopurneeds, operated by Velocyverse Private Limited (“Company”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website and platform at https://www.Shopurneeds.in (the “Platform”).

By accessing or using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register, place an order, subscribe to newsletters, or interact with the Platform, we collect information that identifies you or can be linked to you (“Personal Information”), including but not limited to:     

1. Full name, username, email address, phone number, date of birth.
2. Shipping and billing address.
3. Payment information such as credit/debit card details or bank account information (processed securely by third-party payment gateways).
4. Login credentials and authentication details.
5. Communication records including inquiries, feedback, and customer service interactions.
6. Information related to your purchases and transactions.
7. Any other information you voluntarily provide during use of the Platform.

1.2 Non-Personal Information

We also collect non-identifiable information that does not directly identify you, including:

1. Device and browser type, operating system, IP address.
2. Pages visited, time spent, referring URLs, clickstream data.
3. Cookies, pixel tags, and other tracking technologies (see Section 7).
4. Location data (where permitted and applicable).

2. How We Use Your Information

We use the information we collect for the following purposes:

1. To provide and maintain our services: Including processing orders, managing your account, and delivering products.
2. To communicate with you: Responding to inquiries, sending transactional messages (order confirmations, updates), and marketing communications (with your consent).
3. To improve our Platform: Analysing user behaviour and preferences to enhance user experience, develop new features, and fix bugs.
4. To ensure security: Protecting against fraud, unauthorized transactions, and enforcing our Terms and Conditions.
5. For legal compliance: Complying with applicable laws, regulations, or court orders.
6. For internal record-keeping and research.

3. Legal Basis for Processing Personal Information

We process your Personal Information based on the following legal grounds:

1. To perform the contract between you and us (e.g., processing your orders).
2. With your consent for marketing and promotional activities.
3. To comply with legal obligations.
4. To protect our legitimate interests, such as security and fraud prevention.

4. Sharing and Disclosure of Information

Your Personal Information may be shared with third parties only under the following circumstances:

1. Sellers and Suppliers: To facilitate order fulfilment and customer service.
2. Service providers and partners: Including payment processors, shipping companies, IT service providers, and marketing agencies who help us operate the Platform.
3. Legal and regulatory authorities: If required by law or in response to valid legal requests.
4. Business transfers: In case of merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. With your consent or at your direction.

We do not sell, rent, or trade your Personal Information to third parties.

5. Intellectual Property and User-Generated Content

1. You retain ownership of any content or materials you upload or share on the Platform.
2. By posting content, you grant us a worldwide, royalty-free license to use, reproduce, and display such content to operate, promote, and improve the Platform.
3. You warrant that your content does not infringe third-party intellectual property rights.
4. Unauthorized use of Shopurneeds’ trademarks, logos, or content is prohibited without prior written permission.

6. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. Cookies are small data files stored on your device.

You can control or disable cookies through your browser settings; however, some features of the Platform may not function properly without cookies.

We use cookies for purposes including:

1. Session management.
2. Analytics and performance measurement.
3. Advertising and marketing.
4. Recognize your device and preferences.
5. Improve navigation and functionality.
6. Analyze traffic and user behavior through third-party analytics services.
7. Deliver targeted advertisements (with your consent).

7. Data Security

We adopt industry-standard security measures, including encryption, secure servers, firewalls, and access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method is 100% secure. You acknowledge and accept this inherent risk when using the Platform.

8. Data Retention

We retain your personal information only as long as necessary to:

1. Comply with legal, tax, accounting, or reporting obligations.
2. Resolve disputes and enforce agreements.
3. Fulfil the purposes described in this Privacy Policy.

9. Your Rights

Subject to applicable laws, you may have the following rights:

1. Access your Personal Information held by us.
2. Request correction or updating of inaccurate or incomplete data.
3. Request deletion or restriction of processing.
4. Object to processing based on legitimate interests.
5. Withdraw consent where applicable.
6. Lodge a complaint with the appropriate data protection authority.

To exercise your rights, please contact us at Shopurneeds1@outlook.com.

10. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.

11. Communication and Grievance Redressal

For any questions, concerns, or grievances related to privacy or this Privacy Policy, please contact our designated Grievance Officer:

Suseandhiran
Email: Shopurneeds1@outlook.com
Address: Dhandukkaranahalli, Palacode, Dharmapuri – 636808, India
Phone: 7092628017

We will address your concerns in accordance with applicable laws and strive to resolve issues promptly.

12. Third-Party Links and Advertisements

The Platform may contain links to third-party websites or display advertisements from third parties. We do not control and are not responsible for the privacy practices or content of these third parties. Accessing such links is at your own risk.

13. International Data Transfers

Since the Platform is operated from India, your information may be stored and processed within India. If we transfer your data internationally, we will ensure appropriate safeguards are in place to protect your information consistent with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated Privacy Policy on the Platform with a revised effective date.

Your continued use of the Platform after changes indicates your acceptance of the revised Privacy Policy.

15. Governing Law and Jurisdiction

This Privacy Policy and any disputes related to it shall be governed by the laws of India. The courts in Bangalore shall have exclusive jurisdiction.

Thank you for trusting Shopurneeds with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.